Return & Refund Policy

Effective Date: 09 /05/2026
Last Updated: 09 /05/2026

We hope you and your pup love your Wear Xolo purchase! Because many of our products are handmade with care, we kindly ask that you review the following return and refund guidelines before making a purchase.

RETURNS

We accept eligible returns requested within 30 days of delivery.

To be eligible for a return, the item must be:

Unused and unworn
Unwashed
Free of pet hair, odors, stains, or other signs of use
In its original condition
Returned with original tags and packaging, when applicable

Items that do not meet these conditions may not be eligible for a refund.

To request a return, please contact us at hello@wearxolo.com and include your order number and the item you would like to return.

Please do not send a return without contacting us first.

SIZE EXCHANGES

We understand that finding the perfect fit for your pup can sometimes be tricky!

If you need a different size, please contact us within 30 days of delivery. Items must meet the return eligibility requirements listed above.

Size exchanges are subject to product availability.

Customers are responsible for return shipping costs associated with a size exchange unless the item received was incorrect or defective.

We strongly recommend reviewing our Size & Fit Guide and measuring your pet before ordering.

NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

Personalized or custom-made products
Gift cards
Final sale or clearance items marked as non-returnable
Items that have been worn, washed, altered, damaged, or used
Items showing pet hair, odors, stains, or other signs of wear
Items returned outside the return period

This does not affect any rights you may have under applicable law regarding defective, damaged, or incorrectly supplied products.

HANDMADE PRODUCTS

Many Wear Xolo products are handmade or feature handmade details.

Small variations in stitching, measurements, fabric pattern placement, color, or appearance may naturally occur from one piece to another. These variations are part of the unique character of handmade products and are not generally considered defects.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at hello@wearxolo.com.

Please include:

Your order number
A brief description of the issue
Clear photographs of the item and, when relevant, the packaging

We will review the issue and work with you to make it right.

If the item is confirmed to be damaged, defective, or incorrectly supplied, Wear Xolo will provide an appropriate solution, which may include a replacement, exchange, refund, or other remedy as applicable.

RETURN SHIPPING

Unless the return is due to an error by Wear Xolo or an eligible defective or damaged product, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from our error or otherwise required by applicable law.

We recommend using a trackable shipping method when returning an item. Wear Xolo is not responsible for return packages that are lost in transit before they are received by us.

Return shipping instructions and the applicable return address will be provided after your return request has been approved.

REFUNDS

Once we receive and inspect your return, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please allow time for your bank or payment provider to process and post the refund after it has been issued.

Shipping charges, when non-refundable under this Policy, will not be included in the refund.

ORDER CANCELLATIONS & CHANGES

If you need to cancel or modify an order, please contact us as soon as possible at hello@wearxolo.com.

We will do our best to accommodate your request; however, we cannot guarantee cancellations or changes once an order has entered processing or has been shipped.

Custom or personalized orders may not be canceled once production has begun.

SALE ITEMS

Regular promotional discounts do not automatically make an item final sale.

Items specifically identified as “Final Sale” at the time of purchase are not eligible for return or exchange, except where required by applicable law.

QUESTIONS?

If you have questions about a return, exchange, or refund, please contact us before sending your item back.

Wear Xolo
Operated by Casa Frida Market LLC
Johns Creek, Georgia
United States

Email: hello@wearxolo.com